A beautiful gleaming red SKIN is now available in the New Eden Store, recreating the enchanting effect of one of the rarest minerals in New Eden: enjoy the Morphite Shine SKIN!
The Morphite Shine SKIN is available for the following ship hulls:
But that is not all! The Morphite Shine SKINs honor the fabulous discount on other classic SKINs and will cost only 800 AUR.
There never has been a better opportunity to decorate your mining ships!
Purchasing SKINs is easy:
From time to time we recieve requests from our pilots to visit CCP's studios, so that they can take a look at where we put together our spaceships.
Until now, there hasn't been a 100% clear procedure on how to contact CCP to arrange a tour of one of our studios, with most pilots simply submitting support tickets to request a tour.
With this in mind, we've put together some helpful guidelines on how to contact us and what information we'll need if you're looking to come visit!
You can read the new Studio Visitation Policy at this link, which will let you know how you can contact us and during what hours we offer tours. It also include a handy FAQ with our most commonly received questions.
Also, we have beer. And Quafe. Lots of Quafe.]]>
After a short interruption of the PLEX service on November 29th, we are happy to announce that the PLEX system is back online again and fully operational!
Those pilots who have been affected by the previously reported issue (activation of PLEX didn't result in Omega game time appearing on the associated account), don't need to do anything else than waiting at maximum 60 minutes. Then the entitlement from the PLEX will appear automatically.
For everyone else who has not been affected by the above issue, PLEX is working without additional delay.]]>
This issue has been resolved. Affected pilots do not need to contact Customer Support, the game time will show up automatically. Further info can be found here.
After several reports of PLEX not applying Omega Time to the accounts of a number of pilots, we have disabled the PLEX system so that we can trace the cause of this issue.
We currently have no ETA on when the PLEX system will be back online, but hope to have things up and running again as soon as possible.
If you have activated a PLEX and Omega Time has not been added to your account, please feel free to file a billing ticket with our Customer Support Team, and they will be happy to assist.
Please also be sure to follow @EVE_Status for further updates on Tranquility and associated services!]]>
We would like to friendly remind every pilot that the Blood Raider Cerebral Accelerators and the Advanced Blood Raider Cerebral Accelerators will expire at 23:59:59 UTC on November 30th, 2016. This means, with December 1st you won't be able to consume those event boosters any longer. Anyone who consumes the boosters before that date will still benefit from the effect of the booster for its duration.
During the Crimson Harvest YC 118 earlier this year, venturous pilots had the chance to retrieve those Cerebral Accelerators after successfully fighting the Blood Raider menace. Those boosters, once consumed, increased all character attributes by +10 / +12 for a limited amount of time.]]>
We are happy to announce that after a thorough investigation into the cause, during downtime today we deployed a fix for the skillpoint issues that a number of pilots were experiencing after the launch of EVE Online: Ascension.
This fix relates to those pilots who had skills that trained skillpoints beyond the number of points that were needed to take them to Level V in a skill.
Any pilots with further issues after this reimbursement should file a ticket under the category Skills, Skill Training & Neural Remaps under Reimbursements with the subject Ascension Skill Queue Issues.]]>
Our amazing Black Friday offers bring you up to 25% discount on PLEX, the biggest savings ever on PLEX! Additionally, you can enjoy more than 50% off various SKIN bundles, with up to 40 items per bundle.
The sale is available throughout the weekend until Monday, November 28th, 11:00 UTC.
Don't miss these unprecedented offers!]]>
It's that time again! The o7 Show airs this Sunday at 20:00 UTC on the CCP Twitch channel!
In this episode we'll be talking more about EVE Online: Ascension in an interview with CCP Seagull and CCP Quant.
In addition to this we'll have a roundup of all the most recent news in New Eden, as well as a brawl between a selection of tournament commentators!
The o7 Show is the official source for news update sand information on what's going on in the world of EVE Online - Be sure to tune in at 20:00 UTC this Sunday, November 27th with your hosts CCP Guard and CCP Mimic!]]>
In order to perform some essential database testing with a good degree of scale, we would like to perform a pretty unique test on our Singularity test cluster today, and would like as many pilots as possible to assist us with generating logins on the test server.
(Image courtsey of Razorien)
From 15:30 through to 16:00 UTC today, November 24th, we'd like as many pilots as possible to log in to their accounts on Singularity, select a character and load into space/station, at which point you can simply log out again.
If pilots would like to log in multiple accounts, or log out once they've loaded into station and log in with a different character, this would also be greatly appreciated so that we can monitor performance during this test! Please note, this takes place on the Singularity test server, not on Tranquility.
We will be taking Singularity down for maintenance at 14:30 UTC, and it will return to service before 15:30 UTC.
We're looking forward to seeing you all on Singularity this afternoon!]]>
We are excited to announce a massive discount sale on ALL classic ship SKINs in the New Eden Store!
Enjoy discounts up to 80% on all the classic SKINs for all ship hulls, including capital and supercapitals!
One of the many discounts - The Kador SKIN for the Avatar Titan
We have massively revamped the price brackets in the New Eden Store for the time being. The price brackets are now as following:
Small and medium: 250 to 800 AUR
Large: 400 to 1800 AUR
Extra-large: 800 to 1800 AUR
Purchasing SKINs is easy:
EVE Online is a fantastic game, especially if you play together with (or against) friends! With EVE Online 's "Recruit a Friend" you can benefit from bringing friends to EVE Online. As reward for successful recruiting, you can receive either 30 days of game time or 1 PLEX (check the details below). The recruited person will receive 250.000 skillpoints in any case!
Both, Alpha and Omega accounts can recruit.
Recruiting is easy:
That's it for you!
Whenever someone creates a new account using your recruitment link, the following will happen:
Recruiting is profitable for both, the recruiter and the recruited person! We also recommend reaching out to new player friendly corporations such as EVE University or one of the many other recruiting corporations that can help you out.
Check out the Recruit a Friend website, and good luck with your recruitment drives!]]>
The EVE_NT Championship continues this Sunday at 19:45 UTC and will be broadcast on the EVE_NT TV Twitch channel. We want to point this highly ambitious series of events out to all of you, and urge everyone interested in competitive PVP to tune in and support the growing EVE-sports scene. For new and returning EVE players this is a great opportunity to learn more about spaceships by soaking up the commentator knowledge. The tournament is organized and run by some of EVE's most seasoned fleet commanders and Alliance Tournament veterans and makes for perfect viewing during EVE's busiest hours of the week.
One interesting aspect for fans of ship fitting and piloting skill is that the fights will be fought with a selection of pre-fitted ships, giving viewers and commentators easier understanding of the action and the quality of the pilots' performances. To keep things tricky, they have an interactive pick and ban phase before each match where the two captains go head to head trying to outwit one another while building their team.
For more information you can read up in the EVE_NT website or watch these videos made by Hendrick Tallardar explaining the tournament system. For those who can't wait, HERE is a playlist of previous fights to get you familiar with the tournament and major players, and warmed up for this weekend´s bloodshed!
Have a great weekend in space!]]>
Our wonderful programmers have just deployed a hotfix to the Tranquility cluster that has repaired the vast majority of biographies for those pilots who were affected.
Please be aware that some of these biographies may not show up until the server cache expires and they are refreshed.]]>
WIth the activation of email verification on November 15th, we have received reports about players being unable to log into EVE Online due to email verification or account related issues.
Our Customer Support team has compiled a "Known issues and solutions" article on the Help Center, please check it out!
This article covers the following topics:
Detailed information about each topic is available in the Help Center article, please consult it!
If you still have troubles logging into EVE Online, please contact Customer Support.
EDIT: Previously, verification codes had a 10 minute lifetime. This was changed to a 30 minute lifetime on 2016-11-16]]>
Since the release of EVE Online: Ascension, we have seen a significant increase in support ticket load due to a couple of issues with the rollout of new account security features. This has resulted in longer than average waiting times for responses to support queries.
This has also been compounded by requests from a large number of pilots who are looking to recover accounts that have not been accessed for some time, and from those who have had issues verifying their email addresses.
We would like to reassure all pilots that our Customer Support team is working hard, with extra staff on hand, to assist with resolving these cases. We hope to have a response to every affected pilot as soon as possible, as well as a resolution to any issues they may be encountering.
In addition to this, we would like to reassure all pilots who currently have paid Omega time remaining on accounts they can’t access, that any missed Omega time will be reimbursed in full once they can log into their accounts again.
If any of our pilots are having issues with the delivery of email address verification mails, or find that their email is regarded as invalid in account management, they should contact our Customer Support team by filing a support ticket, and one of our friendly Game Masters will assist as soon as possible. To further reduce potential issues with email delivery please add email@example.com to your address book, trusted senders list, or safe contacts list.
We are aware that there has been some confusion surrounding email verification, account security challenges and two factor authentication, and we apologize for any inconvenience that unclear messaging has caused.
We will have a Dev Blog ready for release tomorrow that details the new security features that have arrived with EVE Online: Ascension, which will hopefully clear up any confusion that pilots may be experiencing.
In the meantime, if you are experiencing issues, please head on over to our Help Center and take a look at the prepared articles from our Customer Support team to see if they can assist in resolving your problem. If the Help Center isn’t able to assist you with independent resolution, then feel free to file a ticket and our Customer Support team will be happy to help.
For reference, here are a few articles relevant to current issues players are experiencing, and a few that provide more information on security features:
Creating & Validating A New Account
Email Verification For Existing Accounts
Existing Account Recovery
Two Factor Authentication
Ascension Known Issues & Solutions]]>
With the deployment of EVE Online: Ascension, many capsuleers have asked many questions about when they can expect to receive the celebratory rewards that were announced in this news article, and updated after the postponement of the expansion in this one.
Fear not, intrepid pilots, for the news is now here to answer your questions!
The rewards will be issued into the redeeming system of every eligible account on November 22nd, so be sure to keep an eye on your redeeming system on character selection in order to pick them up.
If you need information on how to redeem items, please take a look at this handy Help Center article!]]>
Celebrating the arrival of EVE Online: Ascension, we are excited to present the first next-generation SKIN in the New Eden Store: Behold the Star Captain SKIN for the "Confessor"-class Amarr Tech-3 destroyer!
This incredible Star Captain SKIN features a prominent white star on top of a striking red and blue color scheme. First of its kind, this SKIN uses our next-generation pattern projection technology recently introduced to EVE Online.
Watch this video about pattern projection technology and discover the fantastic potential for new SKINs in the New Eden Store.
Purchasing SKINs is easy:
We are happy to announce that the EVE Store is once again open!
Some of our eagle eyed pilots managed to find the store while it was undergoing testing yesterday and was not up to date with the latest prices and shipping costs, which caused a little bit of a stir. However, all prices and shipping costs have been rectified, and the store is ready to start taking orders.
At this point in time, we have an initial offering of merchandise that includes some of our classic items from both EVE Vegas and EVE Fanfest - keychains, mugs, t-shirts, glasses and notebooks.
The new EVE Store is operated by our partners over at DPI in the United States who source and distribute fantastic quality items, however all the designs for EVE merchandise are produced in house here at CCP by our very own internet spaceship professionals.
Given that the store is run by our partners, it is not connected to our SSO, so you'll need to create an account with the store website if you'd like to save wish lists and shopping carts. If you're the decisive type of capsuleer, you can also check out as a guest.
We're currently looking at expanding the inventory of merchandise, and we'd love to hear your thoughts and suggestions on what kind of EVE Swag you'd like to see for sale.
At this stage we have our first line of Swag available to order so that we can make sure that there are no issues with distribution, but we'll be adding to it in the near future!
You can visit the store by clicking the top image on this page, or by heading on over to store.eve.com to see the full listing of EVE Swag.
You can find customer support details over on the site too, and can also contact us via firstname.lastname@example.org if you have any issues with the store.
We'd love to hear feedback from you guys, as well as suggestions on other swag you'd love to see for sale.
You can leave feedback and suggestions in this thread on the EVE Online Forums.]]>
Characters flying ships with Ship Maintenance Arrays containing ships that were previously fitted with Command Processors before the Ascension Expansion are currently unable to warp or jump their ships as the Command Processors have been moved to the cargohold of the ship inside the Ship Maintenance Array.
We will be fixing this issue during downtime tomorrow (2016-11-16). Alternatively, players that need to move those ships before downtime tomorrow can eject the ship with the Command Processor into space. Note that Customer Support will not be moving these ejected ships or otherwise manually fixing this issue, so please do not file a support ticket asking for assistance with this specific issue.]]>
We are happy to announce that EVE Online: Ascension has been successfully deployed!
The largest and most significant update in the history of EVE Online, Ascension brings a new access paradigm to EVE Online that allows pilots to play for free.
The headline feature of EVE Online: Ascension, Clone States, brings free access to EVE Online in the form of Alpha Clones, using a pre-determined skillset, giving access to a whole host of playstyles and in-game content without the need for a subscription. In addition to this, the first phase of a completely re-worked new player experience, Inception, will offer new pilots more assistance and guidance than ever before as they take their first steps into the vast expanse of New Eden.
Engineering Complexes, a new set of colossal industrial structures, are set to fundamentally change the economy and industry game play, alongside a full rework of command boosts, mining foreman revamps, new effects generators for Titans, a rebalance of the Rorqual, new visual feedback and brand new explosion effects, as well as more activity in the asteroid belts of New Eden in the forum of non-capsuleer resource gathering operations.
Find out more about this release on EVE Updates and the feature tour video.
Full details are available in the patch notes.
Please be aware that due to the deployment of EVE Online: Ascension, which requires that you accept the new End User License Agreement, all pilots will need to sign in via SSO again and re-add their accounts to the EVE Launcher.
The EVE Online Launcher will not automatically remove accounts, so some pilots may experience situations where their accounts appear logged in, however when they click the play button for the first time since the deployment, they are signed out and need to log in again. This is normal behavior, and the easiest way to remedy it is to go to your launcher settings and click "forget all accounts" to clear the list of logged in accounts, before signing in to them again.
Given the changes that have been deployed with EVE Online: Ascension, pilots using the EVE Portal mobile app will need to remove all characters from their app and re-add them. To remove characters from EVE Portal, simply head to the character switch screen and swipe left on each character to remove them. From here, they can be re-adde via the normal process.
Please also be aware that as stated in this news item, in order to log in to EVE Online after the deployment of the Ascension expansion, you will need to have a verified email address. Please make sure you verify your email address as soon as possible!
If you are receiving a prompt for an authentication code but do not have two factor authentication enabled, you will need to check the email address associated with your account in order to retrieve the authentication code. This authentication is to verify that your login attempt is legitimate and will only occur once, unless yourself or someone else tries to log your account in from a different geographical location or a different computer, at which point you will be prompted to enter a code sent to you via email again.
We have several threads available on the EVE forum for feedback, discussions and updates: